How can I contact you?
Please click here and we will get back to you within 24 hours.
When will my order ship?
All orders (except custom orders) ship in 1-2 business days. We pride ourselves on our quick processing times. Custom soap orders are made to order and generally ship in 4-6 weeks.
Do you charge sales tax?
No, we don’t. Our prices already include sales tax, so you will not see an additional charge at checkout.
Why is shipping so expensive?
We only charge actual USPS shipping costs for your order and do not make money on shipping costs. We do offer free shipping on all orders over $50.00.
Do you ship worldwide?
We are currently only shipping to the United States, but we have plans to add new countries very soon.
What is your return policy?
For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.
Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.
How long do handmade soaps last?
As long as you keep your soap dry between uses, they should last quite a long time. Using a draining soap tray (like our pine soap trays) will help drain the water away from your bar to prolong the life of your soap.
Will my soap look exactly like the soap in the photo?
We do our best to photograph our soaps so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations and tiny imperfections. We believe this lends to the handmade nature of the products. Each soap really is one of a kind.
Do you offer wholesale arrangements?
Please contact us at email@example.com for more information. We generally try to accommodate new wholesale customers, but since we are a small company it does depend on our current inventory levels and our ability to meet the needs of our current customers.
Do you offer soap making classes?
Not yet, but we are definitely considering it. Check back soon for more information.